An empirical study to measure the relative efficiencies of training organizations using data envelopment analysis

Data envelopment analysis in service quality evaluation: an empirical study

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...

Robust data envelopment analysis with uncertain date: An analysis to measure hotel efficiency in Crete

The directional hybrid measure of efficiency in data envelopment analysis

The efficiency measurement is a subject of great interest. The majority of studies on DEA models have been carried out using radial or non-radial approaches regarding the application of DEA for the efficiency measurement. This paper, based on the directional distance function, proposes a new generalized hybrid measure of efficiency under generalized returns to scale with the existence of both r...

An Extension to Imprecise Data Envelopment Analysis

The standard data envelopment analysis (DEA) method assumes that the values for inputs and outputs are exact. While DEA assumes exact data, the existing imprecise DEA (IDEA) assumes that the values for some inputs and outputs are only known to lie within bounded intervals, and other data are known only up to an order. In many real applications of DEA, there are cases in which some of the input ...

Multi-period network Data Envelopment Analysis to measure the efficiency of a real business

Measuring the efficiency of real businesses is not a simple task, because a real business may involve several processes and sub-processes, forming a very complicated dynamic network of interactions. In this paper, a customized dynamic network data envelopment analysis (NDEA) model is proposed to measure the efficiency of the sub-processes in a real business. The proposed dynamic NDEA model is f...